Customize Your Plan

Please select an option:

Employee Assistance Program

Member Assistance Program

Physician Assistance Program

Employee Assistance Program

Every company has a unique set of goals and budget to work with. To meet these objectives, we offer a variety of options, allowing you to structure a plan that delivers exactly what you need. Here is a summary to get you started. To discuss your needs with a LifeSolutions sales representative, please give us a call at 1-866-229-3507.

Essential Services

Employer Services

  • 24/7 unlimited leadership, manager, and supervisor consultation via telephone
  • Dedicated account manager
  • Education, training, and wellness support on-site
  • Automatic workplace events support
  • Integration with other providers
  • Tailored utilization reports
  • Consultative approach to determine the number of counseling sessions and on-site hours for training and traumatic incident debriefings that would best meet your organization’s needs and budget

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Employee Services

  • 24/7 employee telephone access and support
  • Coaching and counseling sessions
  • Access to online work/life resources
  • Referral to community resources
  • Engaging quarterly newsletters, topical fliers, and wallet cards

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Stand-Alone Services

Organization Consultation

  • Uncovering, building, and helping to maintain a resilient culture that allows companies and individuals to bounce back and learn from major changes or obstacles
  • Expertise in human behavior in the workplace that helps an organization meet and sustain its objectives
  • Strategic analysis, recommendations, and consultation with all levels of the organization

Enhanced Service Options

Personalized WorkLife Services

  • Access to WorkLife consultants, who:
    • Are accessible by telephone or email
    • Determine an individual's specific need(s)
    • Conduct consultation, research, and referrals in the areas of child and elder care needs, adoption, education resources, legal concerns, financial matters, and daily living needs such as home repair and pet care
    • Provide confirmed referrals based on the consultant’s research
  • Access to enhanced WorkLife website featuring monthly webinars, a savings center, financial and daily living calculators, health tools, skill builders, a resiliency tool and app, and more
  • Legal consultation with local attorneys, initial 30 minutes at no cost and up to a 25% discount on attorney rates for additional services
  • Financial guidance from a certified financial professional at no cost in areas such as debt management, budgeting, and spending habits

Critical Incident Return-to-Work Services

  • Process developed in partnership with the employer
  • LifeSolutions will assess an employee after a critical workplace incident and connect the employee with resources when needed to evaluate and treat presenting issues
  • Assessment observations and work-related recommendations are shared with the employer with appropriate signed releases of information
  • Monitor employees referred for further treatment until successful return to work

Leave Management Services

  • Proactive support to employees who are off work on a leave of absence
  • Development of a process with the employer that notifies LifeSolutions when an employee goes out on a leave of absence
  • Outreach to employees providing information and a reminder that LifeSolutions is a multi-faceted resource available to help with everyday challenges such as financial concerns, child or elder care needs, and navigating the healthcare system

Substance Abuse Professional Services

  • Process developed in partnership with the employer
  • LifeSolutions manages the referral of an employee to a substance abuse professional (SAP) including follow-up through program completion; up to one year if mandated by the SAP and/or the employer

Employer Services

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24/7 unlimited leadership and manager and supervisor consultation via telephone

  • Performance-management assistance
  • Difficult employee situations
  • Traumatic workplace incident management

Dedicated account manager

  • Single point of contact
  • Works collaboratively to understand organization culture and design effective program and communication strategies

Education, training, and wellness support on-site

  • Leadership training for managers, supervisors, and HR professionals to support proactive and performance-based referrals to the EAP
  • EAP employee orientation to introduce the scope of service and encourage utilization
  • Wellness workshops on topics including stress, managing change, generational differences, and creating and maintaining a civil workplace
  • Alcohol and drug awareness training for leadership, managers, and supervisors

Traumatic workplace events support

  • Unlimited 24/7 telephone support available to those managing the situation
  • Psychological first aid for those needing immediate assistance
  • On-site support by LifeSolutions staff trained in critical incident management and backed by national CSD resources

Integration with other providers

  • Leave management/FLMA
  • Wellness
  • Workers compensation
  • Short-term disability

Tailored utilization reports

  • Details the value of the EAP to the organization and employees

Consultative approach to determine the number of counseling sessions and on-site hours for training and traumatic incident debriefings that would best meet your organization’s needs and budget.

Employee Services

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24/7 employee telephone access and support

Coaching and counseling sessions

  • In-person and by telephone
  • Family, personal, and workplace issues can be addressed

Access to online work/life resources

  • Includes training, self-assessments, financial calculators and more

Referral to community resources

  • Over 100,000 in our database

Engaging quarterly newsletters, topical fliers, and wallet cards

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